Refund policy

Return & Refund Policy

All sales are final, including clearance purchases. We do not accept returns or exchanges for change of mind or personal preference, or cancellations once an order has been placed.

Damaged, Incorrect, or Misdescribed Items

If your item arrives damaged, is materially different from its description, or we made a mistake with your order, we will make it right and offer a free return.

To request a qualifying return, email Support@ShopLuxuryOutlet.com within 7 calendar days after delivery. Include your order number, a description of the issue, and photographs of the item and packaging, if applicable.

Please contact us before sending anything back. We will provide return instructions and a prepaid shipping label or another return method at our expense. No restocking fee applies.

Return the item in the condition received, with any included accessories.

Refunds

After receiving and inspecting your return, we will issue the approved full refund, including the original shipping charge, to your original payment method within 24–48 hours.

We will email you when your refund is issued. Your bank or payment provider may require additional time for the funds to appear in your account.

Pre-Loved Items

Many of our products are pre-loved. Please review all photographs, descriptions, measurements, and disclosed signs of wear before purchasing. Wear accurately disclosed in the listing is not grounds for a return.

This policy does not limit any rights you may have under applicable consumer protection laws.

Questions? Contact Support@ShopLuxuryOutlet.com.