Your Trusted Source for Authentic Pre-loved Luxury Goods

Giving pre-loved luxury goods a second chance at finding a forever home.

Buy Now & Pay Later

Shop Pay offers more ways to buy now and pay in installments with Affirm! There are no late or hidden fees, and you'll never pay more than you agreed to up front. 

Fill your cart and check out with Shop Pay. You can check your balance in the Shop app any time!

Exclusive JUNE Giveaway!

SUBSCRIBERS ONLY

Become a LUX CLUB Member and unlock exclusive monthly subscriber perks!

Discover the June Giveaway Prize!

We Admit It – Our Business Model is Unique

Frequently Asked Questions

We understand that excitement can quickly turn to overwhelm when navigating a unique business model. We are dedicated to making our service user-friendly and have put together a guide of Frequently Asked Questions for the curious reader who wants to know the inside scoop!

Check Out Our FAQs
  • Unlimited BUY NOW Collection Savings

    Lux Club Members receive UNLIMITED savings of 30-60% OFF our Buy Now Collection! Discount value and code is updated weekly.

    Shop Our BUY NOW Collection 
  • $200 Bag Drop Coupon

    Subscribers receive a $200 coupon code for every Bag Drop event, to be applied at checkout limited to one use per order, per event, per subscriber. We host scheduled Bag Drops and surprise FLASH Bag Drops!

    Preview Bag Drop 
  • Entry into Monthly Giveaway

    Subscribers are AUTOMATICALLY SUBMITTED in a drawing EVERY MONTH to win an authentic, pre-loved luxury item!

    Preview Giveaway Prize 
  • $1 Auctions

    Subscribers receive direct links to our monthly auctions, featuring luxury goods starting at only $1

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You Could Win Your Dream Bag!

Browse our video archive, featuring replays & previews from our $1 Auctions.

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FREQUENTLY ASKED QUESTION

Are Your Products Authentic?

All of our items are 100% Authentic GUARANTEED!

We understand the importance of authenticity when it comes to investing in luxury goods. We take the authentication of our pre-loved bags and wallets very seriously, and have partnered with Entrupy's Luxury Authentication solution to provide our customers with peace of mind. 

Learn More

Frequently Asked Question

How Do I Know a Product's Pre-loved Condition?

It's a fair question! We are a trusted source for pre-loved luxury goods. Some high-value beauties come to us almost new, while others show signs of obvious favoritism in a past life. We make every effort to provide detailed photos, as well as descriptions of any damage that can't be captured in a photo.

We strive to provide accurate and transparent information about the condition of each item so that you can make an informed decision. If you have any specific questions or concerns about an item's condition, please don't hesitate to reach out.

Frequently Asked Question

When Will My Order be Shipped?

At The Luxury Outlet, we do our best to package and ship your order within 2-5 business days. When your cart is ready, proceed to the Checkout Page to review shipping rates. Shipping rates are determined according to order weight class, distance and value. Orders valued over $300 USD will require signature for delivery.

Frequently Asked Question

Can I Return or Cancel my Order?

We are unable to accept returns or cancellations once an order has been placed. We strongly encourage you to carefully review all product pictures and descriptions, and to ask any questions you may have before making a purchase.

We value your satisfaction and want to provide the best possible experience. If you encounter any issues or concerns with your order, please contact us, and we will do our best to assist you within the confines of our policies.

Review Our Refund Policy

Frequently Asked Question

Do We Offer International Shipping?

We offer convenient shipping rates to many countries. Shipping options for your order can be reviewed and selected at Checkout.

Please note that your country may require import duties and fees. The Luxury Outlet is not responsible for import tax, duties and fees. 

FREQUENTLY ASKED QUESTION

Where Do We Source Our Inventory?

At The Luxury Outlet, we take pride in curating a diverse selection of products from various trusted sources. We believe in supporting local businesses, which is why we source from consignment shops and vendors in our community. Additionally, we explore online third-party platforms to expand our product offerings and provide our customers with a wide range of options.