For the Love of Louis Vuitton

At The Luxury Outlet, we love to celebrate the trailblazers who share our values. True craftsmanship stands the test of time – so that even in its pre-loved condition, a luxury good is valued for its longevity, quality & aesthetic beauty.

The History of Louis Vuitton

We Admit It – Our Business is Unique

We understand that excitement can quickly turn to overwhelm when navigating a unique business model. We are dedicated to making our service user-friendly and have put together a guide of Frequently Asked Questions for the curious reader who wants to know the inside scoop!

Thank you for your trust

Check Out Our FAQs

Your Trusted Source for Pre-loved Luxury Goods

Giving pre-loved luxury goods a second chance at finding a forever home.

  • Exclusive 'BUY NOW Collection' Discount!

    Lux Club Members earn discounts of 30-60% OFF our Buy Now Collection

    Preview Discounts 
  • Bag Drops

    Subscribers receive checkout codes for EXCLUSIVE DISCOUNTS during our Bag Drop events

    Preview Bag Drop 
  • $1 Auctions

    Subscribers receive access to monthly auctions, featuring authentic luxury goods starting at ONLY $1

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  • 1-Month Minimum Membership

    With no long-term commitment, our members enjoy seamless and convenient flexibility with the freedom to cancel anytime! Subscriptions fees are not refundable.

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  • Grandfathered Pricing Protection

    As we grow, so do our business costs. If the subscription price changes, you get to keep the rate you signed up with!

  • Automatic Monthly Subscription

    Initial purchase covers the 1-month minimum membership, after which monthly payments will be securely charged to the payment method provided. Cancel anytime! Subscriptions fees are not refundable.

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You Could Win Your Dream Bag!

Browse our video archive, featuring replays & previews from our $1 Auctions.

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FREQUENTLY ASKED QUESTION

Are Your Products Authentic?

All of our items are 100% Authentic GUARANTEED!

We understand the importance of authenticity when it comes to investing in luxury goods. We take the authentication of our pre-loved bags and wallets very seriously, and have partnered with Entrupy's Luxury Authentication solution to provide our customers with peace of mind. 

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Frequently Asked Question

How Do I Know a Product's Pre-loved Condition?

It's a fair question! We are a trusted source for pre-loved luxury goods. Some high-value beauties come to us almost new, while others show signs of obvious favoritism in a past life. We make every effort to provide detailed photos, as well as descriptions of any damage that can't be captured in a photo.

We strive to provide accurate and transparent information about the condition of each item so that you can make an informed decision. If you have any specific questions or concerns about an item's condition, please don't hesitate to reach out.

Frequently Asked Question

When Will My Order be Shipped?

At The Luxury Outlet, we do our best to package and ship your order within 2-5 business days. When your cart is ready, proceed to the Checkout Page to review shipping rates. Shipping rates are determined according to order weight class, distance and value. Orders valued over $300 USD will require signature for delivery.

Frequently Asked Question

Can I Return or Cancel my Order?

We are unable to accept returns or cancellations once an order has been placed. We strongly encourage you to carefully review all product pictures and descriptions, and to ask any questions you may have before making a purchase.

We value your satisfaction and want to provide the best possible experience. If you encounter any issues or concerns with your order, please contact us, and we will do our best to assist you within the confines of our policies.

Review Our Refund Policy

Frequently Asked Question

Do We Offer International Shipping?

We offer convenient shipping rates to many countries. Shipping options for your order can be reviewed and selected at Checkout.

Please note that your country may require import duties and fees. The Luxury Outlet is not responsible for import tax, duties and fees. 

FREQUENTLY ASKED QUESTION

Where Do We Source Our Inventory?

At The Luxury Outlet, we take pride in curating a diverse selection of products from various trusted sources. We believe in supporting local businesses, which is why we source from consignment shops and vendors in our community. Additionally, we explore online third-party platforms to expand our product offerings and provide our customers with a wide range of options.